Design Manager
From our foundational research we learned that one of our top customer problems is “I want to minimize waiting and walking” and we also learned from data that for each additional wait time the likelihood of a rider to book their ride reduces. By reinventing the pickup experience at Airports to stage the cars so they are “ready when you are”.
+5% increase in Airports trips
30-50% reduction of average wait time
Increased driver & rider satisfaction
Live at 5 Airports including and expanding to 15 more by the end of the year.
Read the case study here